Mercure Exeter Southgate Hotel

The room was good, comfortable bed and nice bath/shower. Bar staff were lovely.

We had such a memorable and heartwarming stay at the Mercure Exeter as a couple celebrating our anniversary. From the moment we arrived, the staff went above and beyond to make our visit feel special. We were delighted to find that our room had been upgraded—a beautifully decorated, spacious space with a super comfortable bed and lovely location for this city break. Waiting for us was a selection of complimentary gifts, including a truly heartfelt handwritten card and free drink vouchers, which was such a thoughtful gesture and really set the tone for the occasion. Although we didn’t have breakfast during our stay, we made full use of the bar and restaurant in the evening and were so impressed. The atmosphere was relaxed and welcoming, the cocktails were delicious (and terribly moreish), and the food was full of flavour and beautifully presented. The service throughout was attentive without being intrusive and we were always met with a smile. The location was also perfect—right in the heart of Exeter, within walking distance of the cathedral, the quayside and plenty of independent shops and cafes. We couldn’t have asked for a more thoughtful and comfortable stay. We’re already talking about returning later this month!

Lovely hotel with an excellent location & parking. Rooms are great & very comfortable, clean & have everything you need for a relaxing stay, mini fridge, iron, safe & large tv. Staff are friendly and helpful, & very attentive. Facilities are very good, and we enjoy staying here as the overall presentation of the hotel is excellent.

Comfortable location with easy access into town. Staff were very accommodating

Lovely location in very nice part of town, short stroll to cathedral, shops and city centre. Biggest tv I've ever seen in a hotel bedroom! Small leak from toilet fixed immediately after reported. Clean, comfortable and lovely bed. ROom only so can't comment on breakfast.